Le Fangourin awarded TripAdvisor Certificate of Excellence

The restaurant Le Fangourin of L’Aventure du Sucre has won the TripAdvisor Certificate of Excellence for a fifth consecutive year. This makes the enterprise a ‘Star Winner’. This award is only given to enterprises that regularly receive exceptional reviews from travelers on TripAdvisor. The title of ‘Star Winner’ was created to recognise the flawless customer experience continually offered by institutions that have received a Certificate of Excellence for five years in a row.

Sandra Masson, who is responsible for the restoration section at L’Aventure du Sucre, said becoming a ‘Star winner’ is a great pride for the entire team. “There is no better reward than being recognised by our customers. That’s what motivates us to give the best of ourselves,” she stated. Sandra Masson explained that the Fangourin’s strategy is simple: focus on the quality of the dishes and the freshness of the products to offer a unique customer experience, as well as the best service without ever overdoing it. “It’s important to always learn from customer suggestions because it’s with their opinion that we can improve,” she concludes.

Edwige Gufflet, Managing Director at L’Aventure du Sucre, stated that the double award from the world’s largest travel site is a remarkable achievement. These awards honour the team’s efforts to consistently provide the best service to customers and serve as a guarantee of quality. In addition, maintaining this level of excellence over time requires unwavering commitment.

For Sandrine d’Unienville, Cultural Development and Communication Manager at L’Aventure du Sucre, these awards are a wonderful proof of trust from the site’s clientele. She pointed out that in terms of visibility, the returns of these titles are notable and positive. It should be noted that only 10% of the enterprises listed on TripAdvisor receive a Certificate of Excellence and that only 2% of the enterprises listed are star winners. Judging by the opinions filed on the travel site, the Fangourin is doing a good job.