Air Mauritius selects IBM Cloud to fuel growth plans

Air Mauritius has inked a five-year technology and services deal with IBM for Cloud and Analytics technologies delivered as services to fuel its long-term growth plans.

Air Mauritius will use the IBM Cloud and analytics-enabled enterprise planning solution to better manage budgeting cycles, decrease turnaround time for processing data and boost its capacity to uncover predictive insights directly from data to enhance customer experience. The IBM solution will also harmonise Air Mauritius’ data management infrastructure, providing a single platform to accommodate past, current and future data for business analysis with the same level of granularity. This means enhanced operational efficiencies and improved service delivery for customer enquiries and flight bookings. The deal, which will be implemented in collaboration with KPMG South Africa, will allow the airline to overhaul its enterprise planning processes using the statistical analysis and powerful visualisations of IBM’s Watson Analytics. This will allow authorised personnel across the enterprise to have analytical insights from the company’s data, enhancing internal communications and customer experiences. It will also provide an integrated environment for critical, real-time scenario planning and performance management.

“We are witnessing increased competition across the aviation industry to improve organisational efficiency and enhance customer experience by adopting the latest technologies,” says Jananda Moothoo, Country General Manager, IBM Mauritius. “IBM’s cloud and analytics technology is helping Air Mauritius to improve efficiencies and accelerate growth and global relevance.”